Responsibilities

You will develop and manage effective working relationships with other departments, groups and personnel. You will provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
You will be responsible for assigning and prioritizing work, setting expectations, promoting goals and priorities, and performance management.
You will conduct periodic performance reviews of IT Support Specialists.
You will oversee desktop support operations and ensure excellent customer service to all internal or external customers.
You will provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.
You will provide analysis on desktop related issues, determines problems, implements solutions, resolves or forwards work orders to appropriate personnel within the IT team (i.e. Sr. Network Administrator, Sr. Systems Administrator).
You will coordinate with product development, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
You will provide assistance to other teams within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator,etc) to improve services, processes, roll out new applications, increase and promote security.
You will ensure service level agreements are communicated and understood by the desktop support team.

Qualifications

Bachelor’s Degree in Information Technology, or any IT/Computer-related course.
You must have 1-3 years IT support experience in Supervisory capacity
Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
An English level B2 minimum
All documentation to work in Greece, no sponsorship will be provided for this position

Benefits

Competitive salary
Multicultural environment
Evolution and relocation possible
Relocation package : 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee

To apply or know more about the position please contact me at claire.sochaczek@cbtalents.com

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