ISX Financial EU Plc is a leading financial technology company that provides secure and efficient payment solutions. We are looking for talented individuals to join our team and help us continue to innovate in the fintech industry.

As an Electronic Money Institution licensed by the Central Bank of Cyprus, we offer a wide range of financial services, including payments, e-money issuance, and identity verification. Our advanced anti-fraud and anti-money laundering systems ensure the highest level of security for our customers.

We are a global company with offices in multiple countries, and our team is committed to delivering exceptional customer service and innovative solutions.

Join us and be part of a team that's shaping the future of finance.

Responsibilities

Always ensure that you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.
Build and maintain lasting relationships with iSX customers as the primary point of contact in the onboarding and integration process.
Respond to customer enquiries using various communication mediums as an active member of the relationship team.
Work closely with software development, technical support, underwriting, sales & marketing, and product teams to deliver exceptional customer experiences.
Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.
Follow up with customers and identify up-sale and new revenue possibilities, whilst identifying churn risks.
Perform product and feature demos, user training, and public facing webinars.
Assist in solving Tier 1technical issues and escalate issues to technical support and other internal teams as needed.
Screening and first contact of inbound marketing queries.

Requirements

Business or Management degree, preferred
Strong dedication to quality customer service
Previous experience in a similar position will be considered as an advantage
Excellent verbal and written communication skills
Exceptional interpersonal skills/team player
Ability to handle multiple tasks
Ability to work under pressure
Excellent analytical and problem-solving skills
Ability to work effectively and productively with others
Effectively coordinate, perform, and complete multiple duties and assignments concurrently and in a timely manner
Ability to prioritise in a high-volume environment
Excellent organisational skills and attention to detail
Must be a team player with an ability to work independently with minimal supervision
Knowledge of Excel and Word for Windows
Excellent knowledge of English
Knowledge of other languages will be considered as an advantage.
Previous experience in a similar position within fintech, payments, card acquiring, banking will be considered as an advantage.

Benefits

Private health insurance plan fully sponsored by the company from day one
21 days of Annual Leave (reaching up to 30 days)
Birthday leave
Happy hour with drinks and snacks every Friday
Employee Training plans
Benefits card with exclusive discounts to shops, restaurants, private school etc
Sports Benefit participation scheme ( Platinum Package)
Employee Referral bonus
Internal cafeteria with barista, unlimited snacks, fruits, coffee
Performance Bonus
Employee wellness application ( mental, financial, nutritional )
Gaming Corner

ISX Financial | Company Profile and Job Opportunities

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