Job Title: Customer Service & Logistics Specialist

Location: Limassol, Cyprus

Reports to: Global Director, Customer Service

About STOLI GROUP

Stoli Group has an incredible portfolio of brands, including our premium vodka Stoli & an amazing stable of ultra-premium wine, spirit & non-alcoholic brands. The ultra-premium category is the fastest growing & most dynamic part of the beverage alcohol market. Stoli Group is looking to reshape the market landscape by becoming the acknowledged global leader in extraordinary adult beverages.

Established in the late 1990’s Stoli Group is headquartered in Luxembourg and has manufacturing facilities & wineries in Latvia, Mexico, Argentina, Spain, Tuscany, Provence, Scotland & the USA and sells its Brands in over 170 countries globally.

Role Overview

The Customer Service & Logistics Specialist plays a vital role in ensuring smooth operational execution and exceptional service delivery for our global customers. Based in Limassol, Cyprus, this role is responsible for managing customer relationships, coordinating logistics, and supporting demand planning, stock management, and documentation processes. The successful candidate will be customer-focused, detail-oriented, and experienced in navigating fast-paced supply chain environments.

Key Responsibilities

Proactively respond to customer queries and requests with professionalism and timeliness
Build strong working relationships with customer logistics teams and internal stakeholders
Ensure on-time, in-full (OTIF) performance by resolving order and delivery challenges
Coordinate with 3PLs, forwarders, and warehouses to manage delivery timelines and documentation
Support SIOP processes (Sales, Inventory & Operations Planning) with data and insights
Handle daily order processing, shipping documentation, and registration materials
Monitor stock availability, replenishment, and reconciliation with 3PL systems
Maintain up-to-date technical specs and product information for clients
Analyse customer service KPIs and propose improvement actions where needed
Ensure cost-effective transport and distribution practices
Collaborate cross-functionally with sales, supply chain, and marketing teams to drive efficiency
Support internal reporting, data accuracy, and customer service process optimisation
Contribute to a collaborative, inclusive, and high-performance team culture

Core Competencies

Companywide

Strong organisational skills, resilience, and ability to work under pressure
Action-oriented and results-driven with high attention to detail
Demonstrates integrity, ethical standards, and professionalism

Functional

Clear understanding of customer service and logistics best practices
Sound knowledge of international shipping documentation and compliance

Leadership

Strong ability to prioritise and manage multiple responsibilities

Relationships

Internal Stoli Global Ops team; Supply Chain; Sales & Marketing Cluster leads
External warehouse, forwarders, distributors, bottling plants (both own and 3P)

Qualifications

Education Preferred BBA / BSc (or higher) degree in supply chain / logistics
Systems Microsoft office 2010+, SAP, S4/HANA
Experience Relevant working experience of at least 2 years
Successful track record in logistics / supply chain /customer service
Understanding of the alcohol industry operations will be considered as advantage
Excellent command of English business language is a must

Disclaimer: Stoli Group is an equal opportunity employer that values workforce diversity. By embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success. The duties and responsibilities described in the role profile might not be a comprehensive list.

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