Patrique Mercier Recruitment PT is thrilled to announce an opening for an Italian Speaking Customer Experience Coordinator to join our dynamic team in a remote capacity from anywhere in Greece. As a leading recruitment agency committed to connecting candidates with job opportunities in their native languages, we work across a variety of sectors including online media, gaming, healthcare, retail, and more. In this role, you will play a vital role in delivering exceptional service and support to our Italian-speaking clients, addressing their needs and inquiries with professionalism and care. If you are fluent in Italian and possess a passion for customer service, we invite you to apply!
Responsibilities
- Act as the primary point of contact for Italian-speaking customers, managing inquiries and providing comprehensive support
- Engage with customers through multiple channels, including phone, email, and chat, ensuring high-quality service
- Maintain a strong understanding of our products and services to offer accurate information to clients
- Effectively resolve customer issues and concerns to enhance satisfaction and promote loyalty
- Collaborate with internal teams to gather customer feedback and relay insights for service improvements
- Conduct follow-ups with customers to ensure satisfaction and collect valuable feedback
- Analyze customer interactions to identify trends and prepare reports to suggest enhancements
Requirements
- Fluency in Italian and English, both written and spoken
- Experience in customer service or customer experience roles is preferred
- Excellent communication and interpersonal skills
- Strong multitasking abilities and the capacity to work effectively in a remote environment
- Familiarity with customer service software and tools
- Strong analytical and problem-solving skills
- Genuine interest in online media and familiarity with relevant industry trends
Benefits
# Fully Paid Relocation Package ( Flight, Transfer and Hotel )
# Monthly Salary
# 2 Extra Salaries Per Year
# Health Insurance
# Private Health Insurance
# Monthly Bonus
# And More....