The House of Mercier is thrilled to present an exciting opportunity for a Polish Speaking Customer Service Representative for one of the Big Five IT Companies, with the flexibility to work remotely. In this role, you will provide exceptional support to Polish-speaking clients, addressing their inquiries, technical issues, and assisting them with IT products and services. If you have a strong passion for technology and a dedication to customer satisfaction, this is the perfect opportunity to advance your career while working from the comfort of your home!
Responsibilities
- Offer outstanding customer service to Polish-speaking clients via phone, email, and chat, handling inquiries related to IT products and support
- Assist customers with troubleshooting technical issues and provide step-by-step guidance
- Document customer interactions thoroughly and follow up on unresolved issues to ensure timely resolution
- Collaborate with internal technical teams to escalate and address complex technical problems effectively
- Stay informed about the company's IT solutions, services, and industry trends to provide accurate information to customers
- Achieve and exceed performance metrics related to customer satisfaction and service response times
- Participate in ongoing training and development to stay current with product updates and best practices in customer service
Requirements
- Fluency in Polish and English, both written and spoken
- Experience in customer service, particularly in the IT sector, is an advantage
- Excellent communication and problem-solving skills
- Technical proficiency and a strong interest in IT solutions and services
- Ability to work independently in a remote environment while managing time effectively
- Strong organizational skills and attention to detail
- Flexibility to work various shifts, including evenings and weekends when required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
