Leonardo Hotels & Resorts Mediterranean, is now recruiting for the position of Guest Relations Officer at Leonardo Plaza Cypria Maris Hotel & Spa
Duties & Responsibilities
- To coordinate with the Animator a Guest Entertainment Program to meet the guests' needs e.g. excursions, boat trips, cocktail parties, art exhibitions, competitions, film evenings etc.
- To escort educational groups on Hotel tours and provide relevant information folders.
- To assist when necessary with guests’ weddings.
- To maintain the Tour Operators counter tidy at all times and provides information leaflets obtained from the CTO.
- To update all information boards with necessary information and announcements. Include staff board outside restaurant.
- To be available and extend a warm, natural welcome and farewell to all hotel guests.
- To assist all guests with their enquiries and solve any minor problems that may arise.
- To advise guests on how to enjoy their stay. Explains the facilities (Guest Welcome Handbook)
- To handle any guest complaints and queries when necessary.
- To keep a record of all guest suggestions.
- To process guest questionnaires and produces the weekly guest satisfaction report.
- To ensure Guests' birthdays and anniversaries are acknowledged, following the set procedure, in conjunction with the F.O Manager, F&B Manager and Head of Housekeeping.
Qualification Requirements
- Diploma from a Hotel School
- Pleasant personality
- Previous experience in a relative position.
We would be more than happy to receive your resume through direct apply to https://www.leonardo-hotels-cyprus.com/careers
