Our client is a highly successful and well-established organization in the hospitality sector, with many years of experience. On behalf of our client, we are currently seeking a Reservations Agent.
The successful candidate will manage reservation requests across various channels (email, phone, online portals), focusing on optimizing hotel revenue, enhancing the guest experience before arrival, and maintaining accurate information in the system.
Benefits:
- Competitive remuneration package.
- Training programs for career growth.
- Free meals during shifts.
- Participation in staff events, reward schemes, and discounts.
- Referral bonus scheme.
- Working days & hours: Monday to Friday, with occasional Saturdays on rotation (a weekday off granted if working Saturday). Hours: 09:00–17:30 or 10:00–18:30
Responsibilities
- Process all reservation requests, changes, and cancellations.
- Identify guest needs and determine the appropriate room type.
- Verify availability, explain policies, and accommodate special requests.
- Input and manage reservation data accurately in the system.
- Follow escalation procedures for guest concerns.
- Maintain professionalism, confidentiality, and compliance with company standards.
- Provide exceptional guest service and support colleagues as needed.
Requirements
- High school graduate or equivalent (degree in hotel management is a plus).
- 2+ years of experience in hotel reservations.
- Excellent English (Greek & Russian a plus).
- Strong communication skills and customer focus.
- Proficiency in MS Office and hotel reservation systems.
Note: Thank you for taking the time to apply. We will carefully review your CV and assess your fit for the role. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted. We truly appreciate your interest, and we encourage you to follow our page to stay updated on future opportunities that may align with your profile.
