Position: Customer Support Agent
Location: Limassol, Cyprus
Work Model: On-site
Salary: Base Salary
Duties and Responsibilities:
- Handle company chats, emails, and calls efficiently
- Identify customer needs and deliver satisfaction
- Manage inquiries from new leads and clients via phone, chat, email, and portal
- Provide timely support to leads and clients
- Update CRM with records of all interactions and actions
- Collaborate with other departments by assigning tasks for complex client issues
- Follow up with clients, schedule callbacks, and ensure high satisfaction
- Work effectively both independently and in teams
- Adhere to established processes and procedures
Requirements:
- Demonstrated experience in customer support
- Forex and financial markets background is advantageous
- Native or fluent Arabic and English (minimum B2 level), spoken and written
- Skilled in Microsoft Office (Word, Excel, Outlook)
- Strong phone handling and active listening abilities
- Capacity to thrive under pressure and meet deadlines
- Outstanding communication and presentation skills
- Flexibility for rotating weekly shifts (morning, afternoon, night)
Benefits:
- Medical insurance coverage
- Provident fund contributions
- Company group discount program
- Complimentary parking
- On-site fitness room with classes
- Contemporary workspace in central Limassol near the highway
- Supportive multinational team environment
- Career development and learning opportunities
We are committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds and identities. Applications will be assessed on skills, experience and potential to succeed in this role.
