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Customer Support Representative – Greek Speaker

Work Channel Recruitment Agency • Full-time • Λεμεσός, Limassol, Cyprus • €1,40k - €1,90k / month • 1d ago

Our client is a prominent leader in the iGaming entertainment sector, dedicated to delivering a highly engaging and trustworthy experience to its customers while actively redefining the future of the gambling industry.

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Benefits

Public holidays are paid double
An attractive salary package, offering up to €1,900 gross monthly, depending on experience
Monetary vouchers on Birthdays and other special occasions
Fully equipped kitchen and in-house entertaining space
Enrollment options for the Company’s medical and pension plans
Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
Casual Dress Code
Excellent work environment
Monthly incentive Bonus

Other information

Working hours: 24/07 Basis shift (08:00-16:00/16:00-24:00/24:00-08:00) including weekends

Responsibilities

• Effectively communicating with customers in their designated language.

• A high emphasis on quality, with particular attention to detail and accuracy.

• Providing an outstanding client experience and resolving issues on first contact.

• Resolve product and service issues by clarifying customer complaints, determining the origin

of is-sues, identifying and explaining the best course of action, and following up to assure resolution.

• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.

• Escalating requests where needed.

• Thoroughly investigating player concerns.

• Promoting a “Safer Gaming” philosophy.

• Staying UpToDate on rules, processes, and licencing needs.

• Contributing to collective effort by achieving necessary results

• Go above and beyond when engaging customers

• Taking part in the Onboarding Programs.

Requirements

• Fluent in Greek(Native)

• Knowledge of English language both written and oral

• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.

• Strong communication/public relations along with active listening skills required.

• Customer orientation and the ability to adapt and respond to diverse sorts of characters

• Proficiency working on computers and touch typing are required.

• Ability to perform under pressure

• Accountability and conscientiousness

Note: Thank you for taking the time to apply. We will carefully review your CV and assess your fit for the role. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted. We truly appreciate your interest, and we encourage you to follow our page to stay updated on future opportunities that may align with your profile.

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