Anonymous | Explore Skills, Experience & Career Opportunities

Details

Skills

• Excellent verbal and written communication
• Conflict resolution and problem-solving
• Empathy and patience when handling customer concerns
• Ability to handle high-pressure situations
• Strong multitasking and time management
• Attention to detail
• Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint)
• Technical troubleshooting (internet, mobile, mobile data)
• Knowledge of billing systems and account management
• Understanding of network-related issues and service outages
• Assisting with device setup and configuration
• Upselling and cross-selling services
• Knowledge of gaming regulations and responsible gaming practices
• Handling payment issues (deposits, withdrawals, and security verification)
• Assisting with account verification and fraud prevention
• Explaining promotions, bonuses, and wagering requirements
• Managing customer disputes and escalations

About

I am an experienced customer support professional with a background in both the telecommunications and online casino industries. In my role as a customer support representative for a telecommunications company, I assisted customers with troubleshooting technical issues, managing accounts, and providing information on services and billing. My ability to handle a high volume of inquiries while maintaining excellent customer satisfaction was key to my success.

As a customer support agent for an online casino, I provided assistance to players regarding account management, promotions, responsible gaming, and payment-related concerns. I developed strong problem-solving skills while handling disputes and ensuring compliance with industry regulations. My ability to communicate effectively, resolve issues efficiently, and maintain a customer-focused approach allowed me to excel in both roles.