Anonymous | Explore Skills, Experience & Career Opportunities

Details

Skills

Work Experience

Customer Support Executive (Remote) – Juya Live
Online iGaming Platform

Delivered live customer support to international users through chat, email, and VOIP.

Handled account management, payment issues, and in-game queries efficiently.

Used Zoho CRM, UG Global, Jitato, and Linkus to manage client interactions and track resolutions.

Ensured user satisfaction by maintaining fast response times and professional communication.

Adapted to shifting schedules and maintained performance in remote team environments.


Customer Care Representative – Banglalink Customer Care Ltd.
Telecom Sector | Mar 2018 – Dec 2021

Managed high volumes of customer calls, inquiries, and service issues.

Promoted telecom offers and upselling with a focus on customer retention.

Maintained accurate call records and followed up on unresolved complaints.


Customer Service Executive – Milvik Bangladesh Ltd.
Digital Insurance Services

Assisted clients with policy purchases, renewals, and benefit clarifications.

Handled sensitive customer data while maintaining confidentiality and care.

Supported team targets through effective communication and problem-solving

About

I am excited to submit my application for the Remote Customer Support Executive role within your organization. With a combined experience of over 7 years in customer service, including the past 2 years serving on an international iGaming platform (Juya Live), I believe I am well-prepared to contribute to your support team.At Juya Live, I provided real-time assistance to users via chat, email, and VOIP. I handled a wide range of client issues including account inquiries, payment processing, and technical support. I’m highly proficient in using CRM and communication platforms like Zoho CRM, UG Global, Jitato, and Linkus. My ability to manage multiple client needs while maintaining high service standards has made me a dependable part of any remote team.I have also recently taken the IELTS examination, demonstrating my readiness for English-language communication in global work settings.I am eager to bring my dedication and problem-solving skills to your team.