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Anonymous | Explore Skills, Experience & Career Opportunities

Customer Support & Operations Leader
Larnaca, Cyprus
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Details

Open to Remote Work?: YES

Skills

Customer Support & Operations Leadership
KPI / SLA / CSAT / NPS Management
Client Lifecycle (KYC, Payments & Withdrawals)
Process Optimisation & Automation
Incident & Escalation Management
Cross-functional Collaboration (Product, Engineering & Compliance)
Team Leadership & Scaling

About

I’m a Customer Support and Operations leader with a focus on fintech and experienced in building and scaling support functions in regulated environments.

My background includes:
Building support and operations teams from the ground up.
Managing full client lifecycle (onboarding, payments & withdrawals).
Working closely with Product, Engineering & Compliance to improve product/processes.

Based in Cyprus and open to leadership roles in Customer Support, Operations or Customer Experience.