Ultar Holdings Ltd is currently offering an exciting full-time opportunity for a VoIP Engineer to join our team! We’re seeking a skilled and detail-oriented professional to manage, maintain, and troubleshoot our VoIP infrastructure. The ideal candidate will have hands-on experience with FreePBX, Asterisk, and QueueMetrics, as well as the ability to work closely with providers to resolve technical issues.
Main Responsibilities:
- Manage and configure FreePBX and Asterisk systems.
- Administer and optimize QueueMetrics and other call center systems
- Open and track support tickets with VoIP service providers regarding technical issues.
- Run commands and perform troubleshooting directly on PBX servers
- Monitor VoIP traffic using VoIP Monitor and identify potential issues.
- Conduct spam checks and take preventive measures to ensure system integrity.
- Collaborate with internal teams to improve VoIP system performance and reliability.
Required Skills & Qualifications
- Proven experience with FreePBX and Asterisk configuration and troubleshooting.
- Hands-on experience with administration and reporting.
- Strong understanding of VoIP protocols (SIP, RTP) and related technologies.
- Ability to use VoIP
- Monitor or similar tools for traffic analysis.
- Experience in managing spam and fraudulent call detection.
- Good problem-solving skills and attention to detail.
- Ability to work independently and manage multiple tasks simultaneously.
Preferred Skills
- Experience with Linux command-line administration.
- Familiarity with networking concepts, firewalls, and NAT in VoIP environments.
- Knowledge of call center operations and performance KPIs.
What we offer:
- Competitive Compensation: Our remuneration package is tailored to your skills and experience, ensuring you’re well rewarded for your hard work.
- Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
- Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
- Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.
- Wellness Support: Make use of paid sick leave and exam leave when needed.
- Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
- Celebrating You: Receive a special bonus on your birthday!
- Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.
- Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
- Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
- Lunch Treat: Enjoy a complimentary lunch once a week.
- Need to stay a bit longer? We’ve got you covered! Appreciating your hard work, all overtime hours are paid.
- Exclusive Discounts: Access special discounts with selected companies.
Could you be the candidate that we are looking for?
- Apply now at ultar.bamboohr.com and become the next member of our amazing team.
- Applications will be treated with the strictest confidence.
- We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.
