We are working closely with a company based in Limassol and we are seeking to recruit a Customer Success Manager.
We are partnering with a fintech company specializing in payments to support their team expansion in Limassol. The company provides innovative solutions that help businesses manage and optimize their payment operations at scale.
We are seeking a results-oriented Customer Success Manager to take ownership of and enhance the customer journey throughout the full client lifecycle. The ideal candidate will collaborate closely with clients to maximize value, increase satisfaction, and support long-term growth. This position blends relationship management, data analysis, product implementation, and commercial responsibility to ensure customers achieve success.
The role is part of the Success team, alongside other Success Managers, and focuses on managing a dedicated client portfolio in an account management capacity.
Benefits
- Competitive salary.
- Breakfast, lunch allowance & birthday day-off.
- Private medical insurance.
- ESOP (Employee Share Option Plan).
- Career growth & development opportunities.
- Modern office in Limassol
- Employee Referral Programme.
Responsibilities
● Manage and grow a portfolio of client accounts.
● Build strong relationships and act as a trusted advisor to customers.
● Analyze customer data to identify opportunities for improvement and growth.
● Lead product demos and guide customers on best practices.
● Oversee product implementation and ensure smooth client onboarding.
● Deliver training sessions to clients and empower them to fully utilize the platform.
● Identify and drive upsell opportunities within your portfolio.
● Improve onboarding processes and overall customer experience.
● Act as the bridge between clients and internal teams (Product, Sales, Support).
● Handle customer inquiries, issues, and escalations effectively.
● Drive retention and reduce churn.
● Support revenue growth through upsell and engagement initiatives.
● Ensure compliance with internal security and data policies.
● Maintain adherence to organizational security policies and procedures.
● Ensure proper handling of confidential and internal data.
Requirements
● 3+ years in Customer Success, Account Management, Support, or similar client-facing role.
● Fluent English (additional languages are a plus).
● Strong communication and interpersonal skills.
● Customer-first mindset with a problem-solving attitude.
● Ability to analyze data and translate insights into actions.
● Tech-savvy with the ability to quickly learn new tools.
Note: Thank you for taking the time to apply. We will carefully review your CV and assess your fit for the role. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted. We truly appreciate your interest, and we encourage you to follow our page to stay updated on future opportunities that may align with your profile.
