Position: Risk Agent
Location: Limassol
On behalf of our client, a well-established international company operating in the online services sector (software development/iGaming), we are seeking a motivated and detail-oriented Risk Agent to join their team in Limassol. This is an excellent opportunity for individuals looking to build a career in risk and operations within a fast-paced and regulated environment.
Responsibilities:
- Process new client account openings in line with KYC requirements and internal procedures
- Review and update existing client accounts, ensuring all documentation and information are accurate and up to date
- Monitor customer accounts and transactions to identify potential fraud or unusual activity
- Investigate, document, and escalate suspicious transactions in accordance with company policies
- Review and process customer deposit and withdrawal requests accurately and efficiently
- Communicate with banks and payment service providers when required
- Use internal risk, fraud, and payment systems to maintain healthy transaction flows and acceptable chargeback levels
- Respond to customer queries in a professional and timely manner
- Collaborate with internal teams to ensure smooth operations and a positive client experience
- Ensure compliance with company policies and regulatory requirements
- Maintain a high level of professionalism, confidentiality, and attention to detail
- Escalate complex or unclear issues to management when necessary
Requirements:
- Willingness to work rotational 24/7 shifts:
08:00 – 16:00
16:00 – 00:00
00:00 – 08:00
- No prior experience required (experience in payments, risk, fraud, or operations will be considered an advantage)
- Excellent command of English, both written and spoken
- Strong attention to detail and accuracy
- Comfortable working with computers; basic to intermediate Excel skills
- High sense of responsibility and willingness to learn
- European citizenship is required
Benefits:
- Competitive salary package based on experience
- Night shift allowance: €20 extra per night shift (≈ €100/month on average)
- Public holiday compensation: 1.5x pay rate + 1 additional day off
- Quarterly performance bonus
- Ongoing training and a structured Learning & Development program
- 21 days annual leave + paid sick leave
- Private medical insurance
- Weekly complimentary lunch at the office
- Unlimited snacks, coffee, and beverages
- Employee discounts across wellness, fitness, beauty, and dining services
- Referral bonus program
- Birthday vouchers and celebration perks
- Regular team-building activities and company events
- A supportive, inclusive, and positive working environment
Ready to take on this exciting new opportunity? Apply now and let's get in touch!
D.E. Lavoro Agency Ltd is a leading Business Consultancy founded in 1999 in Limassol, Cyprus. We offer a comprehensive range of professional administration services in the immigration, migration, legal, labor, and recruitment fields.
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Kindly note that due to the high volume of applications, only shortlisted applicants will be contacted.
We appreciate your understanding. All CVs will be handled with the utmost confidentiality.
