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Customer Support Officer

Golden Careers Recruitment • Full-time • Λευκωσία, Nicosia, Cyprus • €1,45k - €1,60k / month • 5h ago

Founded 11 years ago in Limassol, our client specializes in delivering cutting-edge solutions to businesses across Cyprus. Their products focus on the development of mobility and cloud-based applications, with a strong emphasis on Business Intelligence, helping their clients drive measurable revenue growth. This growth is largely achieved by enabling businesses to operate fully on mobile platforms—streamlining and executing every part of their daily operations through cloud or mobile applications.

They provide end-to-end solutions for sales teams (Mobile Commerce) as well as for B2B websites, empowering businesses to optimize their processes and performance.

Their vision is to eliminate paperwork barriers for businesses in Cyprus, allowing them to enhance service quality and strengthen their competitiveness against international players.

As their client base and demands continue to grow rapidly, they are looking for a capable and well-qualified individual who can deliver an excellent support experience to their clients.

Job Responsibilities

Customer Support over the phone
Record-keeping of suggestions and issues
Visiting client’s offices for technical support
Client training on how to use the Coprime platform

Requirements

Bachelor’s Degree in Computer Science or Diploma in IT or in another relevant field
Very good knowledge of the Android Platform
Very good knowledge of the Greek and English language
Previous work experience in Customer Support will be considered a plus
Excellent communication skills
Problem-solving skills
Pleasant and polite nature
Ability to complete work duties quickly and with attention to detail

Offices are located on the Limassol Promenade and Latsia Office in Nicosia (Either location is an option)
Word Schedule 5-days a week with no overtime
Working hours: 08:00 – 13:00 14:00 – 17:00
On-going training
Gross Salary 1450€ during probation period and 1600€ after that (probation period is 3-6 months long)
13th salary
Bonus once a year based on personal performance and general company performance

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