Night Receptionist

Leonardo Hotels & Resorts Mediterranean • Full-time • Nicosia, Cyprus • €1k - €1,30k / month • 7h ago

Phone: 26846013

About Us:

Leonardo Boutique Hotel Venetian Nicosia is committed to delivering exceptional guest experiences. The Night Receptionist ensures smooth Front Office operations during night hours, providing a secure, welcoming, and efficient service for guests arriving, departing, or requiring assistance after hours.

Job Summary:

The Night Receptionist is responsible for overseeing the Front Office during night shifts, handling check-ins and check-outs, managing guest requests, monitoring hotel security, and ensuring all overnight operations run smoothly.

Key Responsibilities:

Welcome and assist guests arriving or departing during night hours, providing fast and courteous service.
Perform check-in, check-out, and room assignment processes accurately using hotel management software.
Handle guest inquiries, complaints, and requests professionally, resolving issues or escalating when necessary.
Monitor the safety and security of the hotel during night hours, including entrances, exits, and public areas.
Maintain accurate records of guest arrivals, departures, and overnight activities.
Assist with cash handling, night audit procedures, and preparation of daily reports.
Coordinate with housekeeping to ensure room readiness and cleanliness for arriving guests.
Respond to emergency situations, including medical incidents, fire alarms, or guest security issues, following hotel protocols.
Ensure smooth communication between night and day Front Office teams for seamless operations.
Maintain confidentiality and implement GDPR policies for guest data protection.
Ensure compliance with all Health & Safety regulations, hotel policies, and procedures during night operations.
Keep the Front Office area organized, clean, and professional at all times.
Perform any other duties assigned by management that are related to Front Office operations.

Skills & Qualifications:

Diploma from a Hotel School or equivalent in Hospitality Management preferred.
Previous experience in a Front Office or reception role, ideally with night shift experience.
Excellent command of Greek and English; additional languages are a plus.
Strong communication, problem-solving, and organizational skills.
Ability to remain calm, professional, and attentive under pressure.
Knowledge of hotel management software and basic computer literacy.
Pleasant, professional, and guest-oriented personality.