About the Role
We are seeking an At Your Service Agent, responsible for handling the incoming requests, coming from different channels, email, telephone etc
Key Responsibilities:
- Speak clearly, distinctly, and with a friendly, courteous tone.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Uses listening skills to put callers at ease and obtains accurate, complete information.
- Follow proper escalation procedures when addressing guest concerns.
- Answer incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and co-workers.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Requirements:
- High school graduate or higher.
- Previous experience in a customer support role is an advantage.
- Excellent Knowledge of English Language (Greek & Russian Language is a plus).
- Excellent Communication Skills.
- Excellent knowledge of MS Office (especially Excel, Word, Outlook).
- Customer-centric.
Benefits:
Rewarding Compensation
- Attractive remuneration package, reflecting your expertise and talent.
- 13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment.
- Provident Fund contributions to safeguard your future.
- Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays.
- Recognition programs such as Star of the Month and Employee of the Year.
- Referral bonuses for introducing future hospitality stars.
Growth & Excellence
- Tailored training and continuous development programs to polish your skills.
- Inspiring opportunities to advance your career in the world of hospitality.
A Vibrant, Multicultural Experience
- Be part of a dynamic, diverse team where every culture and contribution shines.
- Memorable annual celebrations and team bonding events designed to bring colleagues together in true hospitality spirit.
Gourmet Perks & Lifestyle
- Complimentary daily breakfast buffet and freshly prepared meals during your shift
- Exclusive access to our company discount card with savings on premium services.
Security & Wellbeing
- Heartfelt recognition of life’s important milestones, with thoughtful gifts to celebrate weddings, the arrival of a new child and retirement.
- Commitment to your mental wellbeing, with on-site psychologist sessions at our hotel and two fully paid private sessions annually.
Ready to take the next step in your career?
Send your CV to recruitments@parklanecyprus.com . We look forward to learning more about you.
All applicants will be treated with strict confidentiality.
Kindly note that only shortlisted applicants will be contacted
