Our client is a prominent leader in the iGaming entertainment sector, dedicated to delivering a highly engaging and trustworthy experience to its customers while actively redefining the future of the gambling industry.
We are seeking, on behalf of our client, a VIP Account Manager to build and maintain long-term, trusted relationships with their valued customers. The role involves providing prompt and accurate support to the company’s most loyal clients while managing a dedicated customer portfolio with a strong focus on retention.
Benefits
Attractive salary package plus bonus
Monetary vouchers on Birthdays and other special occasions
Fully equipped kitchen and in-house entertaining space
Option to enrol in Company’s medical insurance and pension plan
Casual dress code
Working Hours: Monday to Sunday – 4 days on 2 days off shifts: 09:30-18:00 , 13:30-22:00, 15:30-24:00
Responsibilities
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide fast, accurate and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to ensure customer satisfaction.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licensing needs.
Requirements
• Fluent in English
• Strong phone contact handling skills and active listening
• Willingness to work within an international team
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Computer literacy
• Ability to perform under pressure
• Accountability and conscientiousness
• Proven customer service experience handling VIP Clients would be considered an advantage
• Familiarity with CRM systems and practices will be considered as an advantage
Note: Thank you for taking the time to apply. We will carefully review your CV and assess your fit for the role. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted. We truly appreciate your interest, and we encourage you to follow our page to stay updated on future opportunities that may align with your profile.
