BTMS is looking for a Software Implementor & Support Consultant to join our team in Nicosia.
The successful candidate will work closely with our clients, providing day-to-day support and gradually taking responsibility for the implementation and training of our Accounting and Payroll software solutions.
This is a client-facing position suitable for someone who is comfortable working with people, enjoys solving problems and is willing to develop an in-depth understanding of business software.
Full training on our software solutions will be provided.
Key Responsibilities
- Provide daily telephone and online support to existing clients.
- Assist users with software-related questions, issues and basic troubleshooting.
- Connect remotely to clients through support tools such as AnyDesk and TeamViewer.
- Perform software installations and implementations following the initial training and onboarding period.
- Provide software training to new and existing users.
- Visit clients when required for implementations, training or additional support.
- Work closely with the rest of the BTMS team to ensure smooth onboarding and ongoing customer support.
What We Are Looking For
The ideal candidate should:
- Be comfortable communicating with clients on a daily basis.
- Be able to explain software functions clearly and patiently to non-technical users.
- Be organised, reliable and methodical.
- Be able to follow established procedures and manage multiple support requests.
- Have a genuine willingness to learn our Accounting and Payroll software solutions in depth.
Qualifications & Experience
The following will be considered an advantage:
- Basic knowledge of accounting — strongly preferred.
- Advanced accounting knowledge or relevant accounting studies.
- Background or studies in IT, Computer Science, Software or Programming.
- Previous experience in software support, implementation, customer support or software training.
- Previous experience working with Accounting, Payroll, ERP or other business software.
Previous experience with our software is not required. Full training will be provided.
Working Hours & Conditions
- Monday to Friday: 08:30 – 17:30
- Lunch break: 13:00 – 14:00
- The position is office-based in Nicosia and is not a remote-working position.
- Client visits will form part of the role once the successful candidate has completed the necessary training.
- For client visits, a company vehicle will be provided or travelling expenses will be fully covered.
What We Offer
- Competitive salary depending on experience, qualifications and overall profile.
- Full training on BTMS software solutions.
- 22 days annual leave.
- A stable, long-term position within a growing software company.
- The opportunity to develop practical knowledge in Accounting, Payroll, software implementation and customer support.
