Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Customer Success Manager.
Salary:
- €1,600–2,200 per month.
Employment type:
- Full-time.
Work arrangement:
- On-site in Larnaka.
Main duties:
- Serve as an early technical contact for prospective and onboarding customers.
- Understand business use cases and turn them into clear technical requirements.
- Support presales conversations, explain product capabilities and help shape accurate proposals.
- Build deep knowledge of voice agents, chat agents, transcription and AI analytics.
- Write solution specifications and configure customer implementations, including conversation flows and prompt logic.
- Read and adapt embedded C#/.NET snippets for variables, conditions, strings and workflow data.
- Deliver straightforward API integrations by reading documentation, mapping fields, handling authentication, testing endpoints and resolving failures.
- Identify requirements beyond platform capability and give the development team complete specifications.
- Coordinate customers, sales and engineering through onboarding and provide post-launch adoption support.
Requirements:
- Degree in Computer Science, Software Engineering or a closely related technical field.
- Customer success, solutions engineering, technical support, implementation or similar customer-facing experience.
- Programming fundamentals and ability to read and understand code.
- Working knowledge of REST, JSON, HTTP methods and status codes, webhooks and API authentication.
- Ability to read technical documentation and troubleshoot before escalating.
- Clear communication with technical and non-technical audiences.
- Ability to write specifications and manage several customer projects.
- AI platforms, C#/.NET or another object-oriented language, Postman, SaaS integrations, prompt engineering, telephony, CRM or booking APIs are advantages.
Only successful candidates will be contacted.
