RECEPTIONIST
Mayfair Hotels | Paphos
Mayfair Hotels, a family-owned hospitality business established in 1983, is seeking a Receptionist for its hotel in Paphos.
With authentic hospitality at the heart of our vision, we work together as a family to provide our guests with an enjoyable stay. We are looking for a courteous, organised and service-minded individual to join our Front Office team.
Key Responsibilities
· Welcome guests and carry out check-in and check-out procedures.
· Provide information about the hotel’s facilities and services, as well as the local area.
· Handle telephone calls, emails and guest requests.
· Enter and update reservations and guest details in the hotel’s property management system.
· Process charges, issue bills and collect payments in accordance with hotel procedures.
· Coordinate with Housekeeping, Maintenance and other departments to ensure prompt guest service.
· Handle guest feedback and complaints professionally, referring matters to the Front Office Manager when necessary.
· Provide clear shift handovers, including outstanding matters and special requests.
· Follow procedures for maintaining confidentiality and protecting guests’ personal information.
Qualifications
· Good command of Greek and English. Additional languages will be considered an advantage.
· Computer literacy. Knowledge of a hotel property management system (PMS) will be considered an advantage.
· Strong communication skills, courtesy and professional conduct.
· Organisational skills, attention to detail and the ability to manage multiple tasks.
· Reliability, punctuality and a team-oriented approach.
· Ability to work shifts, including weekends and public holidays.
· Previous hotel reception experience or qualifications in hospitality will be considered an advantage.
What We Offer
· An attractive remuneration package based on experience and qualifications.
· Social insurance contributions and other statutory benefits.
· Meals during working hours at the staff restaurant.
· An optional accommodation package for employees relocating from abroad.
· Opportunities for career progression within the team.
Join the Mayfair family and help us create positive hospitality experiences every day.
To apply, please send your CV to careers@mayfair.com.cy, quoting “Receptionist”, or apply directly through our careers page.
