Customer Support Representative

Golden Careers Recruitment • Full-time • Λάρνακα, Larnaca, Cyprus • €1.700 - €2.000 / month • 15h ago

Since 2012, our client has been a leading provider of high-quality, fully tailored turnkey gaming platform solutions for the online casino and sports industry. Their services include Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting the success of more than 80 established partners.

Licensed in the U.K. and Malta, with offices in Cyprus and Israel, our client continues to grow rapidly while delivering cutting-edge technology and strong operational support.

They are now seeking a motivated and dynamic Customer Support Representative to join their team in Limassol or Larnaca.

Job Responsibilities

Dealing directly with clients’ queries over chat system and e-mail
Answering clients’ requests
Promoting products and services to clients
Optimize customers’ satisfaction
Interacting with other departments as necessary to meet clients’ needs
Maintaining professionalism in all instances

Requirements

Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)
Experience preferred but not mandatory
Excellent command of the English language
Attention to detail and quality of work
Computer literate and proficient user of Excel
European citizenship

Remuneration & Benefits:

Career development
21 days Paid Annual Leave
3 days Sick Leave
Medical Health Insurance
Complimentary lunch
Team Building Activities
Monetary voucher on Birthdays and additional occasions
Employee Discounts Program, through Mad Benefits and their own partner network on wellness, fitness, beauty, food & beverages, and more
Referral Bonus
Paid Training
Unlimited daily snacks and beverages
Supportive and positive working environment