Mayfair Hotels, a family-owned hospitality business established in 1983, is seeking a Duty Manager for its hotel in Paphos.
With authentic hospitality at the heart of our vision, we work together as a family to create positive experiences for our guests. We are looking for a responsible and guest-focused professional to oversee hotel operations during assigned shifts, support our teams and ensure a welcoming and well-organised environment.
Key Responsibilities
- Oversee hotel operations during assigned shifts, acting as the management point of contact for guests and employees.
- Coordinate with the Front Office, Housekeeping, Food & Beverage, Maintenance and Security teams to ensure smooth service.
- Maintain a visible presence throughout the hotel, engaging with guests and checking service standards.
- Handle guest requests, feedback and complaints professionally, ensuring timely resolution and follow-up.
- Support departments during busy periods and help resolve operational issues within the scope of the role.
- Review arrivals, departures, special requests and VIP arrangements with the relevant teams.
- Conduct regular checks of public areas and facilities, reporting maintenance, cleanliness or safety concerns.
- Respond to incidents and emergencies in accordance with hotel procedures, escalating matters to senior management or the relevant services when necessary.
- Record significant incidents, actions taken and outstanding matters in the duty log.
- Provide clear shift handovers and keep management informed of operational priorities.
- Ensure employees follow hotel procedures, service standards and health and safety requirements.
Qualifications
- Previous experience as a Duty Manager or in a supervisory role within hotel operations.
- A good understanding of Front Office procedures and coordination between hotel departments.
- Strong leadership, communication and problem-solving skills.
- A guest-focused approach, sound judgement and the ability to remain calm under pressure.
- Good command of Greek and English. Additional languages will be considered an advantage.
- Strong organisational skills and the ability to manage competing priorities.
- Computer literacy and familiarity with hotel property management systems (PMS).
- A qualification in Hospitality Management or a related field will be considered an advantage.
- Knowledge of first aid and emergency procedures will be considered an advantage.
- Ability to work shifts, including evenings, nights, weekends and public holidays.
What We Offer
- An attractive remuneration package based on experience and qualifications.
- Social insurance contributions and other statutory benefits.
- Meals during working hours at the staff restaurant.
- An optional accommodation package for employees relocating from abroad.
- Opportunities for career progression within the team.
Join the Mayfair family and help us deliver a smooth and enjoyable hospitality experience for every guest.
To apply, please send your CV to careers@mayfair.com.cy, quoting “Duty Manager”, or apply directly through our careers page.
