Work Channel Professional Recruitment is working closely with a client in Paphos and is seeking to recruit a Front Office Manager.
Our client is a highly successful and well-established organization in the hospitality sector, with many years of experience and a strong presence across Cyprus. They are recognized for their excellence and professionalism, making them a leading name in the industry.
The Front Office Manager holds responsibility for the overall leadership, coordination, planning, and supervision of the Front Office Department, ensuring the smooth delivery of outstanding guest experiences.
This is a seasonal role, focused on maintaining the highest levels of guest satisfaction, enhancing operational efficiency, maximising revenue, and supporting team development, while consistently preserving the brand’s luxury image and reputation for excellence.
Benefits
- Attractive remuneration package
- Provident Fund
- Staff discounts
- Free meals on duty
- Employee Appreciation Program and Reward Scheme
- Comprehensive new staff induction programmes
- Group-wide professional development opportunities across countries and properties
- Continuous training opportunities
Responsibilities
Operational Management
- Reporting to the Hotel General Manager
- Lead, organise and supervise all Front Office operations (Reception, Guest Relations, Concierge, Bell Desk, Switchboard where applicable)
- Ensure full compliance with hotel standards, policies, procedures, and brand guidelines at all times
- Provide exceptional, personalised guest service, consistently exceeding expectations
- Oversee daily arrivals, departures, VIP guests, special requests, and group movements
- Participate in the Duty Manager roster, effectively managing guest concerns, operational issues, emergencies, and service recovery
- Collaborate closely with Housekeeping to ensure efficient room readiness and enhanced guest satisfaction
- Maintain accurate guest profiles and CRM records
- Ensure credit policies are followed, with proper handling of limits and securing of payments in line with SOPs
Revenue & Commercial Focus
- Work closely with Reservations and Sales to maximise occupancy, ADR and RevPAR
- Prepare forecasts, reports and departmental statistics
- Monitor business levels and communicate fluctuations to all relevant departments
- Identify upselling opportunities and implement strategies to increase revenue
- Contribute ideas to improve profitability while maintaining luxury service standards
Team Leadership & Development
- Recruit, train, supervise and evaluate Front Office team members
- Conduct regular appraisals and coaching sessions to support team development
- EEnsure all employees are fully trained in SOPs, luxury service delivery, and LHW standards
- Foster a culture of professionalism, collaboration, and continuous improvement
- Maintain grooming, uniform and personal hygiene standards in line with brand expectations
- Prepare weekly rosters and ensure efficient staffing levels at all times
Guest Experience & Quality Assurance
- Develop and maintain strong relationships with repeat guests, VIPs, group organisers, and travel partners
- Ensure effective management of guest feedback and online reputation
- Maintain comprehensive knowledge of the hotel, its facilities, and the local area
- Ensure all services meet the luxury standards set by Leading Hotels of the World
Compliance & Safety
- Ensure adherence to all hotel policies, as well as Fire, Health & Safety regulations
- Take an active leadership role in emergency procedures and crisis management
- Ensure operations align with Corporate Social Responsibility standards
Administration
- Prepare departmental reports, forecasts, and budgets as required
- Maintain accurate departmental documentation and records
- Carry out any additional duties assigned by Senior Management
Requirements
- Degree in Hospitality Management or related field
- Minimum 3–5 years’ experience in Front Office operations, with at least 2 years in a supervisory/managerial role in a luxury hotel environment
- Experience in 5-star or Leading Hotels of the World property will be considered an advantage.
- Strong leadership, decision-making and problem-solving skills
- Commercial awareness with strong understanding of revenue management principles
- Excellent communication skills in English
- Proficiency in PMS systems and Microsoft Office applications
- Strong organisational and time-management skills
- Passion for delivering exceptional guest service
Note: Thank you for taking the time to apply. We will carefully review your CV and assess your fit for the role. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted. We truly appreciate your interest, and we encourage you to follow our page to stay updated on future opportunities that may align with your profile.
