Customer Support Engineer

Alpha.Jobs • Full-time • Limassol • €3.000 - €4.000 / month • 42min ago

Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Customer Support Engineer.

Salary:

- €3,000–4,000 per month.

Employment type:

- Full-time, permanent, senior-level role.

Work arrangement:

- On-site in Limassol.

Main duties:

- Deliver high-quality B2B technical and functional support.

- Investigate client and internal issues, resolve them where possible and escalate when required.

- Coordinate with clients, internal teams and third parties through to resolution.

- Create and maintain internal and external documentation.

- Build strong knowledge of Forex operations and the supported trading platform.

Requirements:

- At least four years in technical support within brokerage or fintech.

- MT4/MT5 manager and administrator knowledge, including plugins and gateways.

- Familiarity with liquidity bridges such as oneZero, PrimeXM or Centroid.

- SQL troubleshooting skills plus operating-system and application support experience.

- Strong English, investigation, organisation and analytical ability.

- Willingness to join a 24/6 shift rotation after training.

- API integrations, FIX protocol and scripting are advantageous.

Schedule:

- Rotating shifts covering 24 hours a day, six days a week, including Saturday, after training.

Benefits:

- Private medical insurance and relocation/work-permit support where applicable.

- Baby bonus, birthday voucher, office refreshments and professional-growth opportunities.

Only successful candidates will be contacted.

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