Our client is a well established organisation operating within the hospitality sector in Limassol and on be half of them we are seeking an Assistant Spa Manager.
The Assistant Spa Manager supports the Spa Manager in overseeing daily departmental operations, maintaining high service standards and ensuring an exceptional guest experience. The position combines practical spa treatments, guest relations, operational coordination and team development, while contributing to the smooth running of the department and supporting the Spa Manager in maintaining consistent service quality.
Benefits
- Competitive remuneration package based on qualifications, experience, and skills
- 13th salary
- Excellent career growth and advancement opportunities
- One complimentary meal per shift
- Employee discounts
- 22 days of paid annual leave
Responsibilities
- Assist the Spa Manager with the daily management and coordination of Spa operations.
- Perform a range of spa treatments, including massages, facial and body treatments, following established procedures and service standards.
- Cover reception duties when necessary, including handling reservations, appointments and guest enquiries.
- Recommend and promote spa treatments, services and retail products to enhance guest satisfaction and contribute to departmental revenue.
- Handle guest requests, feedback and complaints professionally, taking appropriate action to resolve service issues.
- Support team coordination and assist the Spa Manager in ensuring consistent service quality and employee performance.
- Contribute to team training and development, covering both professional skills and workplace behaviour.
- Ensure team members comply with treatment protocols, service requirements and Standard Operating Procedures (SOPs).
- Carry out regular stock checks and support the ordering of consumables, professional products and retail items.
- Monitor inventory levels and ensure treatment rooms and Spa facilities remain properly equipped and maintained to the required standards.
- Inform the Spa Manager of operational concerns, stock requirements and other relevant departmental matters.
- Support the implementation and consistent application of departmental policies, procedures and service standards.
- Assist with the Spa’s daily administrative and operational requirements.
- Take responsibility for overseeing Spa operations in the Spa Manager’s absence, whenever required
Requirements
- Previous experience in a Spa, Wellness or luxury hospitality setting; supervisory experience is an advantage.
- Relevant certification in massage therapy, beauty therapy or a related field.
- Strong practical knowledge of massage, facial and body treatments.
- Experience handling guest feedback, complaints and service recovery professionally.
- Ability to guide and coordinate team members and contribute to their training and professional development.
- Good understanding of day-to-day Spa operations.
- Basic knowledge of stock management, inventory control and product ordering is an advantage.
- Familiarity with reception responsibilities, booking systems and guest coordination is an advantage.
- Good command of English knowledge of additional languages is an advantage.
- Ability to remain standing and move actively for extended periods during working shifts.
- Maintain a professional appearance and comply with the Company’s grooming, hygiene and uniform requirements at all times.
- Flexibility to work shifts, including evenings, weekends, public holidays and special events, according to operational needs.
Note: Thank you for taking the time to apply. We will carefully review your CV and assess your fit for the role. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted. We truly appreciate your interest, and we encourage you to follow our page to stay updated on future opportunities that may align with your profile.
