Mayfair Hotels | Paphos
Mayfair Hotels, a family-owned hospitality business established in 1983, is seeking a Night Receptionist for its hotel in Paphos.
With authentic hospitality at the heart of our vision, we work together as a family to provide our guests with a comfortable and enjoyable stay. We are looking for a reliable and organised individual to support Front Office operations and provide attentive guest service throughout the night.
Key Responsibilities
- Manage reception duties during the night shift, including late arrivals and early departures.
- Welcome guests and carry out check-in and check-out procedures accurately and efficiently.
- Handle telephone calls, emails and guest enquiries, providing information about hotel facilities and services.
- Respond to overnight guest requests and complaints professionally, escalating matters when necessary.
- Update reservations and guest details in the hotel’s property management system.
- Check daily postings, reconcile payments and complete night audit procedures and reports as assigned.
- Prepare arrival and departure information for the following day.
- Coordinate with Security and other available team members to address incidents and support guest safety.
- Follow hotel emergency procedures and promptly contact the designated manager or emergency services when required.
- Maintain an accurate shift log and provide a clear handover to the morning team.
- Respect guest confidentiality and follow procedures for protecting personal information.
Qualifications
- Previous experience in hotel reception or a similar role will be considered an advantage.
- Experience in night audit procedures will be considered an advantage.
- Good command of Greek and English. Additional languages will be considered an advantage.
- Strong organisational skills, attention to detail and confidence in handling payments and checking figures.
- A courteous manner, professional conduct and a guest-focused approach.
- Ability to work independently, exercise sound judgement and remain calm under pressure.
- Reliability, punctuality and good communication skills.
- Availability to work night shifts, including weekends and public holidays.
What We Offer
- An attractive remuneration package based on experience and qualifications.
- Social insurance contributions and other statutory benefits.
- Meals during working hours at the staff restaurant.
- Opportunities for career progression within the team.
Join the Mayfair family and help us provide a welcoming and reassuring experience for our guests throughout the night.
To apply, please send your CV to careers@mayfair.com.cy, quoting “Night Receptionist”, or apply directly through our careers page.
