Position: Client Experience Agent – French/ English Speaking
Location: Limassol
Type: Full-time
The person hired will be responsible for overseeing and improving the entire client lifecycle, making sure each interaction is managed with professionalism, attention, and efficiency. The person will serve as a primary contact for clients supporting them through onboarding, responding to their requests, and fostering long-term and reliable relationships.
Responsibilities:
- Oversee the entire client lifecycle from start to finish.
- Recognize and leverage opportunities for cross-selling and upselling to boost client value and contribute to business growth.
- Deliver an outstanding client experience through clear, timely, and tailored communication.
- Work closely with internal teams to address client inquiries and optimize workflows.
- Track client behavior and engagement, pinpointing ways to elevate satisfaction and strengthen retention.
- Keep internal systems well-maintained with accurate, up-to-date client records.
- Continuously seek ways to enhance the client journey and elevate overall service standards.
Qualifications & Skills:
- Excellent command in English and French
- Bachelor’s degree in business, finance, economics, or a related field.
- 2+ years of previous experience in Client Relationship Management (CRM), account management or similar role within Financial Services, FinTech or Online trading.
- Excellent organizational and problem-solving skills
- Strong interpersonal and communication skills with a professional and client-focused approach
Benefits:
- Competitive salary package
- Medical Insurance
- Performance-based incentives
- Supporting and collaborating work environment
- Great growth opportunities within a fast-evolving company
- Ongoing professional training and development
Ready to take on this exciting new opportunity? Apply now and let's get in touch!
D.E. Lavoro Agency Ltd is a leading Business Consultancy founded in 1999 in Limassol, Cyprus. We offer a comprehensive range of professional administration services in the immigration, migration, legal, labor, and recruitment fields.
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Kindly note that due to the high volume of applications, only shortlisted applicants will be contacted.
We appreciate your understanding. All CVs will be handled with the utmost confidentiality.
