Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Operations & Customer Support Officer.
Salary:
Employment type:
Work arrangement:
Main duties:
- Monitor deposits and payouts and investigate failed or delayed transactions.
- Respond to client queries and liaise with payment partners and internal teams.
- Complete reconciliations, reports, incident follow-up and system testing.
Requirements:
- At least one year of experience in forex, fintech or payments.
- Knowledge of alternative payment methods.
- Fluent English and strong analytical attention to detail.
Schedule:
- Rotating 24/7 shifts: 00:00–08:00, 08:00–16:00 and 16:00–00:00, including weekends and public holidays.
Benefits:
- Shift and public-holiday pay.
- Performance bonus, reviews and training.
Only successful candidates will be contacted.
