Our client, a regulated CFD broker, is looking for an Italian Customer Support Agent to join their team. The role is client-facing and critical to ensuring a smooth, compliant,and high-quality client experience across the full client journey.
Benefits
- Competitive salary package based on experience and qualifications.
- Friendly and supportive working environment.
- Opportunities for career growth
- Provident fund after completion of the probation period
- Working Schedule: Monday to Friday, 10:00 AM – 7:00 PM.
Responsibilities
– Provide high-quality customer support in both Italian and English via approved communication channels.
– Assist clients with onboarding, account setup, and verification (KYC/AML) processes in line with regulatory requirements.
– Support clients throughout their full lifecycle and ensure a smooth client journey.
– Handle client queries, issues, and complaints in a professional, timely, and compliant manner.
– Assist the Sales team with client-related requests and follow-ups.
– Coordinate closely with the Head of Commercial Operations to resolve issues efficiently.
– Maintain accurate records of client interactions and actions taken.
– Demonstrate confidence, clarity, and professionalism when communicating with clients
Requirements
- Native or fluent Italian (mandatory).
- Strong command of English, both spoken and written.
- Any additional language will be considered a strong advantage
- Experience/background in Forex is a plus
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Ability to work under pressure and meet deadlines
Note: Thank you for taking the time to apply. We will carefully review your CV and assess your fit for the role. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted. We truly appreciate your interest, and we encourage you to follow our page to stay updated on future opportunities that may align with your profile.
