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Golden Careers Recruitment • Full-time • Λεμεσός, Limassol, Cyprus • €1.800 - €3.000 / month • 3w ago

Job Responsibilites

Processing new client account openings in line with KYC requirements and internal procedures
Reviewing and updating existing client accounts to ensure all documentation and information remain accurate and up to date
Monitoring customer accounts and transactions to identify potential fraud, risk, or unusual activity
Investigating, documenting, and escalating suspicious transactions in accordance with company policies and procedures
Reviewing and processing customer deposit and withdrawal requests in a timely and accurate manner
Communicating with banks and payment service providers when required to support smooth payment operations
Using internal risk, fraud, and payment systems to support healthy deposit conversion rates and manage chargeback levels
Responding to and resolving customer queries in a professional, efficient, and customer-focused manner
Collaborating closely with other departments to ensure a smooth client experience and operational efficiency
Ensuring ongoing compliance with internal policies and external regulatory requirements
Maintaining a high level of professionalism, accuracy, and confidentiality at all times
Escalating complex or unclear cases to management when necessary

Job Requirements

Willingness to work rotational 24/7 shifts: (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)
Previous experience in payments, risk, or operational roles will be considered an advantage
Excellent command of English, both written and spoken
Strong attention to detail with a high level of accuracy in execution
Comfortable working with computers; basic to intermediate Excel skills required
Strong sense of responsibility, reliability, and willingness to learn
Ability to work in a fast-paced, structured operational environment
European citizenship required

Benefits & Perks

Continuous learning and development opportunities
Ongoing training and professional growth programmes
21 days of paid annual leave
Paid sick leave
Private medical health insurance
Weekly complimentary office lunch
Unlimited snacks, coffee, and beverages
Employee discounts across health, wellness, fitness, beauty, dining, and other services
Referral bonus program
Birthday vouchers and celebration perks
Regular team-building activities and company events
A supportive, collaborative, and inclusive working environment