Our client is a prominent leader in the iGaming entertainment sector, on be half of our client we are seeking a Safer Gambling & Compliance Analyst. The role focuses on customer protection, regulatory compliance, and the accurate handling of sensitive customer cases, while adapting to evolving processes and requirements.
Benefits
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in house entertaining space
- Medical Insurance
- Pension Plan
- Work Schedule: Monday to Friday 08:00-17:00 or 09:00-18:00
- Onsite with possibility of hybrid after the 6 months of probationary period
- Expected start date: Monday, 9 November 2026
Responsibilities
- Handle Safer Gambling-related customer interactions through live chat, following applicable regulatory requirements and internal procedures.
- Review customer behaviour and respond appropriately during sensitive interactions, identifying cases that require escalation when necessary.
- Apply Safer Gambling and Anti-Money Laundering (AML) procedures accurately and consistently in line with the relevant licence requirements.
- Review customer accounts and relevant information across multiple internal systems.
- Assess available information and make well-informed decisions, seeking additional guidance or escalating cases where appropriate.
- Maintain clear, accurate, and comprehensive records and case notes.
- Ensure compliance with internal procedures and regulatory requirements across different jurisdictions.
- Adapt effectively to new processes, regulatory developments, and changing operational requirements, contributing to continuous improvements.
- Collaborate closely with teams including Compliance, Customer Operations, Payments, and other relevant departments.
Requirements
- Previous experience in AML, Responsible Gambling, or Back Office operations is considered an advantage but is not essential.
- University graduates of Psychology, Law, Criminology or candidates that are Psychologists or come from Law (junior lawyers), Customer Support (from the Forex industry), Compliance, iGaming, Risk Operations, AML/KYC and Fraud Prevention fields
- Ability to learn and understand new concepts, procedures, and systems quickly.
- Strong analytical, critical-thinking, problem-solving, and decision-making abilities, combined with sound judgement and a willingness to develop.
- Ability to make confident and well-supported decisions based on written policies, procedures, and available information.
- Comfortable working in an environment where processes and procedures are continuously evolving.
- Excellent reading comprehension and exceptional attention to detail.
- Strong communication and interpersonal skills, with the ability to communicate professionally and empathetically, particularly when handling sensitive customer matters.
- Proactive and accountable approach, with the ability to take ownership of responsibilities while recognising when guidance or escalation is required.
- Strong organisational and time-management skills, with the ability to prioritise workload and manage multiple tasks effectively.
- High level of integrity, professionalism, and trustworthiness when handling confidential and sensitive information.
Note: Thank you for taking the time to apply. We will carefully review your CV and assess your fit for the role. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted. We truly appreciate your interest, and we encourage you to follow our page to stay updated on future opportunities that may align with your profile.
