Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for a IT Support Specialist.
Salary: €1,300–2,000 per month
Job details
Department: Information Technology
Reports To: IT Team Leader
Location: Larnaca, Cyprus
Employment Type: Full-Time Permanent Position
Level: 1
About the Role
The Junior IT Support Specialist provides day-to-day technical support to employees and assists in maintaining the Company's IT systems, equipment and user environment.
The role supports the effective operation of hardware, software, user accounts, networks and workplace technology while ensuring that technical issues are addressed accurately and in a timely manner.
Role Scope & Responsibility
Works within established IT processes, procedures and security standards, with guidance available for complex or unfamiliar technical matters.
The role is responsible for resolving routine IT support requests, preparing and maintaining IT equipment, supporting user access and assisting with system and network-related activities while escalating complex technical issues where appropriate.
Key Responsibilities
- Provide first-line technical support to employees for hardware, software, system and connectivity issues.
- Install, configure and maintain laptops, desktops, monitors, printers and other IT equipment.
- Support the IT onboarding and offboarding of employees, including equipment preparation and access management.
- Troubleshoot common Windows, Microsoft 365, hardware, software and network-related issues.
- Assist with basic network, Wi-Fi and connectivity troubleshooting.
- Install and update approved software, applications and operating systems.
- Support routine system maintenance, updates and security-related activities.
- Record, track and follow up on IT support requests and technical issues.
- Maintain accurate records of IT equipment, assets, licenses and assigned devices.
Only successful candidates will be contacted.
