Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Customer Success Manager.
Salary:
- €16,900–€23,400 per year.
Employment type:
- Full-time employment.
Work arrangement:
- Hybrid work in Larnaca after the probation period, with two remote days and three office days per week.
Main duties:
- Follow up with prospects and manage open quotations through to a clear outcome.
- Guide new customers through signup, activation, the customer portal and support channels.
- Maintain regular contact to confirm satisfaction and resolve issues quickly.
- Identify suitable upgrades, add-ons and cross-selling opportunities.
- Monitor retention risks and take timely action to protect customer relationships.
- Maintain accurate customer, opportunity and activity records in the CRM.
- Support reseller relationships and coordinate with technical, support and commercial teams.
- Protect confidential information and meet agreed service and follow-up deadlines.
Requirements:
- One to three years of experience in customer success, account management, sales support or a comparable client-facing role.
- Experience in hosting, IT or SaaS is an advantage.
- Basic understanding of VPS, dedicated servers, networking or cloud services.
- Ability to explain technical services clearly to non-technical customers.
- Confidence communicating by phone, email and chat, including proactive outbound follow-up.
- Experience with CRM systems.
- Strong organisation, initiative and attention to detail.
- Very good command of English.
Benefits:
- Thirteenth salary and performance bonus.
- Half-day leave on the employee's birthday.
- Support for professional education and certifications.
Only successful candidates will be contacted.
