Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for IoT / Desktop Support Lead.
Salary:
Employment type:
Work arrangement:
Main duties:
- Lead and mentor the IoT and desktop-support team and set priorities for day-to-day service delivery.
- Coordinate device deployments, monitoring, maintenance and lifecycle activities.
- Act as the escalation point for complex incidents and lead root-cause analysis.
- Create and maintain operating procedures for provisioning, configuration and support.
- Coordinate vendors and internal stakeholders during technology rollouts.
- Track device health, operational metrics and team performance and use the findings to improve service quality.
Requirements:
- At least 4 years in IT support or IoT operations, including leadership responsibility.
- Strong understanding of networking, device management and service-desk or ITSM workflows.
- Bachelor’s degree or equivalent practical experience.
- Ability to troubleshoot complex device and desktop issues and guide other support engineers.
- Experience with IoT platforms, network appliances, monitoring tools or distributed support teams is advantageous.
Benefits:
- Competitive compensation package.
- Flexible and remote-friendly working environment.
- Professional-development and career-growth opportunities.
- Exposure to international projects and modern technology.
- Collaborative and inclusive team culture.
Only successful candidates will be contacted.
