Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Problem Manager.
Salary:
Employment type:
Work arrangement:
Main duties:
- Own the global problem-management process and investigate critical or recurring incidents.
- Lead structured root-cause analysis using methods such as Five Whys, Ishikawa diagrams and Pareto analysis.
- Maintain the known-error database and ensure clean handover from incident management into problem investigation.
- Coordinate post-incident reviews and permanent fixes across internal technical teams and third parties.
- Support service quality in a continuous 24/7 operating environment and identify recurring trends.
- Track service-level and resolution measures and report progress and risks to stakeholders.
Requirements:
- Bachelor’s degree in Computer Science or a related field.
- At least 3 years of problem-management experience in a global IT environment.
- Strong ITIL v4 knowledge and experience with change-management processes and Jira ITSM.
- Good understanding of infrastructure, applications and networking.
- Professional English and strong analytical and stakeholder-management skills.
- ISO 20000 or Lean Six Sigma knowledge is advantageous.
Schedule:
- Shifting schedule supporting a 24/7 operating environment.
- The role is fully on-site.
Benefits:
- Competitive compensation package.
- Flexible and remote-friendly working environment.
- Professional-development and career-growth opportunities.
- Exposure to international projects and modern technology.
- Collaborative and inclusive team culture.
Only successful candidates will be contacted.
