Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Senior Service Desk Analyst.
Salary:
Employment type:
Work arrangement:
Main duties:
- Investigate escalated technical problems requiring advanced troubleshooting.
- Guide service-desk analysts and share technical knowledge and support practices.
- Own priority-incident resolution and coordinate with other IT teams.
- Maintain and improve support documentation and knowledge-base articles.
- Identify recurring issues and recommend process or tooling improvements.
- Track ticket metrics and contribute to service-desk performance reports.
Requirements:
- At least three years in a service desk or technical-support role.
- Strong hardware, software and network troubleshooting skills.
- Experience with ITSM tools such as ServiceNow or Jira Service Management.
- Excellent communication and customer-service skills.
- IT degree or equivalent practical experience.
- ITIL certification or equivalent service-management experience is advantageous.
- High-traffic, 24/7 operational support experience is advantageous.
- Remote-support and device-management familiarity is advantageous.
Benefits:
- Flexible, remote-friendly working environment.
- Professional growth and development opportunities.
- Work with international projects and teams.
- Collaborative, inclusive culture and access to modern technologies.
Only successful candidates will be contacted.
