Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Service Desk Analyst.
Salary:
Employment type:
Work arrangement:
Main duties:
- Handle incoming IT-support requests by phone, chat and email.
- Diagnose hardware, software and connectivity issues, applying fixes or escalating when required.
- Process user-account requests, access provisioning and password resets.
- Record support interactions accurately and contribute to the knowledge base.
- Refer unresolved or complex issues to senior analysts or specialist teams.
- Provide helpful, professional customer support throughout each interaction.
Requirements:
- Around one to two years or more in service-desk, help-desk or technical support.
- Basic Windows/macOS, networking and business-application knowledge.
- Familiarity with ticketing systems.
- Strong communication and customer-service skills.
- Associate or bachelor’s degree in IT, or equivalent practical experience.
- Experience in 24/7 or shift-based support is advantageous.
- Basic Active Directory and remote-support-tool knowledge is advantageous.
- ITIL Foundation certification is advantageous.
Benefits:
- Flexible, remote-friendly working environment.
- Professional growth and development opportunities.
- Work with international projects and teams.
- Collaborative, inclusive culture and access to modern technologies.
Only successful candidates will be contacted.
