Alpha.jobs, on behalf of its client and in cooperation with a licensed employment agency with license number 547, is looking for Incident Management Specialist.
Salary:
Employment type:
Work arrangement:
Main duties:
- Coordinate significant production incidents from detection through resolution and run bridge calls with the relevant teams.
- Manage Jira tickets through their full lifecycle, following up outstanding work and keeping detailed incident records.
- Arrange post-incident reviews and work with Problem Management on root causes and recurring issues.
- Monitor production activities and assess how deployments and changes affect technical and business performance indicators.
- Work with team leads and managers on continuous improvements and collaborate with SRE and Service Desk on timely escalations.
- Send clear incident advisories and timely updates to senior management.
- Help define alert policies and rules in the event-management system.
- Coordinate major and minor investigations through Jira Service Management and provider ticketing tools.
- Deliver clear shift handovers and support team-lead administration, including shift-rotation planning.
Requirements:
- Degree in Computer Science or a related technical subject.
- At least three years in incident, change and problem management in complex international IT environments.
- Sound ITIL knowledge and understanding of end-to-end support practices.
- Proficiency with communication platforms such as Slack, Statuspage and Skype.
- Experience with incident-management systems and network, infrastructure or application monitoring tools.
- Strong written and verbal business communication.
- People-management and organisational skills.
- Critical thinking, sound judgement and the ability to make decisions under pressure.
Schedule:
- Shift handovers and support for shift-rotation planning are part of the role.
Benefits:
- Flexible, remote-friendly working environment.
- Professional growth and development opportunities.
- Work with international projects and teams.
- Collaborative, inclusive culture and access to modern technologies.
Only successful candidates will be contacted.
